At the moment, we currently accept PayPal for all website orders.

We understand the need for more options and are actively working to support additional payment methods very soon.

Thank you for your patience—we can’t wait to make checkout even easier for you!

Most in-stock items ship out in 1–2 business days. You’ll get a tracking number as soon as your package is on its way. Orders typically arrive within 5-15 business days, depending on your location.

Right now, we only ship within the United States and Canada. We hope to expand in the future—but we’re not quite there yet!

Definitely. We use non-toxic, lead-free glaze that meets all U.S. food safety standards. No weird chemicals—just beauty and safety in every bite.

Yes! We use non-toxic, lead-free glazes that meet FDA and California Proposition 65 standards. Beautiful, safe, and made for peace of mind.

Our ceramics are made to last. They’re scratch-resistant, color-stable, and designed for long-term use—even with daily washing.

We’re so sorry if that happens. Please email us at customerservice@dowan.com with your order number and a photo.

We’ll send a replacement or refund—whichever works best for you.

Yes. We offer free returns within 30 days, no questions asked. We also offer a 1-year warranty, so you can shop with confidence.

It happens! Contact us as soon as possible and we’ll do our best to help, especially if your order hasn’t shipped yet.

We feel you! Right now, all items are sold in full sets. But we’re always passing feedback to our team—so never say never.

They’re dishwasher safe, but hand washing with a soft sponge works beautifully, too—especially if you like a little extra care.

Definitely. Our ceramics come in beautiful, eco-friendly packaging, making them a perfect gift for housewarmings, weddings, holidays—or simply “just because.”

We combine traditional craftsmanship with modern design, using safe materials and timeless styles that bring calm, beauty, and connection to your table.