White porcelain
DOWAN porcelain products are all made of top-grade healthy porcelain. They are ISO and FDA approved. They are all fired at a high temperature, thus called porcelain.
After being high-fired in temperature up to 1380℃, porcelain is easy to clean and durable with high workmanship.

Glaze
Stoneware is a kind of material with glaze. They are fired at medium temperature and well-recommended among customers who love colorful stuff. Stoneware combined with glazed workmanship, they are beautiful but durable.

The design concept of Dowan is practicality/ergonomics/sense of beauty.
1. Meeting the demand of our customers to the greatest extent.
2. The ergonomics principle is adopted in our design. You will feel much comfortable and convenient.
3. Each of our products is designed from the beauty aspect. The lines of our products will be smooth and elegant. Adding beauty to your kitchen.

Microwave Guide: All Dowan products without metal accents are safe for the microwave. While using our products in your microwave will not harm the microwave, the items may become hot. Please use caution in handling hot dinnerware. Do not put frozen items directly on your dinnerware to heat in the microwave. The extreme heat variation may cause the item to crack.

Dishwasher Detergent Guide: In order to better clean your products, you can use the following detergents:
Germany: Somat Perfect Gel / Dalli Alles in 1 / WS Tabs
France: Sun Liquid
Italy: Finish Liquido/ Svelto Liquido
Spain: Finish Liquido
UK: CO-OP Liquid Gel/Finish Liquid/M&S Liquid/Morrisons Liquid/Sainsbury Liquid
USA: Cascade Gel/Finish Gel/Palmolive Liquid

Freezer Guide: You can put all the products of Dowan into the freezer. And allow your dinnerware to cool before placing it in the freezer to avoid thermal shock. Hot ceramic items should not be placed directly into the freezer.

Oven guide: Dowan’s product without metal accents can be safely warmed or heated in the oven. Place cool dinnerware in the oven and allow it to heat gradually when the oven is turned on. Never place cool dinnerware in a preheated hot oven or on the burner of a gas or electric range. This rapid heat change may cause the item to crack.

As we all know, porcelain dinnerware is a hand-made product. It is hard to avoid this situation. It will not influence usage or cause a quality problem. If you feel it is affecting your daily use, please feel free to contact us at service@dowan.com.

Of course, you can. Please contact Dowan Customer service.
If you want to edit your order, it’s only possible to delete goods and not possible to add items, as the amount from the payment process may not be exceeded after your approval of the amount. If your order already is completed, we can’t make any changes.

Thank you for your inquiry.
We currently support two payment methods:
1.Credit Card
2.Paypal
Please feel free to place your order, with additional payment options coming soon.

If the payment failed, we have two solutions for you:

  1. Please check your account have enough balance.
  2. Maybe the product you choose out of stock.

You need to pay VAT. We are so sorry but you still need to pay this fee.

When your order has been shipped from our warehouse, you receive an e-mail with a tracking link. If you haven’t received an e-mail, please check your junk filter and whether you provided in the correct e-mail address.
If you have any doubts or questions, please contact our customer service at service@dowan.com. we will help you as fast as possible.

Of course, you can. Please contact Dowan Customer service.
If you want to change your shipping method, your order status must be pending.
If your order already is completed, we can’t make any changes.

We ship to the US/Canada/German and so on.
If you have any doubts or questions, please contact our customer service at service@dowan.com. we will help you as fast as possible.

DOWAN all the products are from Chaozhou, Guangdong Province, China.
Standard Shipping: (Order received within 3-7 business days)
Expedited: (2-4 business days from order date)[the USA only]
Premium: (1-3 business days from order date)[the USA only]
Shipping fee: it’s up to your product price and the shipping method.
Learn more here.

Please find all our warranty and return policy information here
If you have any further questions please feel free to let us know.

Yes, of course. Please check our return policy here.
Within 30 days of receiving the product, we accept refund or exchange.

Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at DOWAN
Please kindly contact our customer service team immediately with the wrong product(or do not match the description) photo and we will give you a solution at once.
Our email address: service@dowan.com

Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at DOWAN.
Please contact our customer service team immediately with the damaged product photo and we will give you a solution at once.
Our email address: service@dowan.com