Shipping Policy
DOWAN offers popular shipping service, and the carrier is usually one of the reliable courier express companies, like USPS, Canada Post and so on.
We caculate the shipping cost according the USPS live cost.
DOWAN offers popular shipping service, and the carrier is usually one of the reliable courier express companies, like USPS, Canada Post and so on.
We caculate the shipping cost according the USPS live cost.
Standard Shipping: 3-4 business days
Yes. But presently DOWAN only ship products to the USA&Canada. Customers from other countries who want to purchase DOWAN products should contact DOWAN customer service at email (customerservice@dowan.com) before making an order firstly. Note: Please contact the customer service if the total amount of your order exceeds $1000 (for the Expedited and Premium). Thank you very much!
Ceramic products are fragile and though we do our best to ensure their safety and wholeness during shipment, there's still a possibility that the product will not arrive your destination in perfect condition. Therefore, we kindly ask you, after receiving the product, to please unpack it and check carefully whether there are any chipped or broken items. In case there is, please feel free to contact Dowan customer service.
Our DOWAN Customer Service Team will try our best to solve your problem, please feel free to contact us. Email address: customerservice@dowan.com
Shipping method: The carrier is usually one of the reliable courier express companies, like USPS and USP. All Shipping fees are calculated according to the real-time USPS Rates.