FREE SHIPPING Everything! | Up to 50% Discount in December DETAILS

ANSWERS TO YOUR QUESTIONS

Shipping Information

WHAT SHIPPING METHODS ARE AVAILABLE?
DOWAN offers fulfillment by Amazon service, and the carrier is usually one of the reliable US express companies, like USPS, UPS and so on.
DO YOU SHIP INTERNATIONALLY?
At present, DOWAN can only ship products to USA!
Customers from other countries who want to purchase DOWAN product should contact DOWAN customer service(sales@dowanhome.com) first before making an order..
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
DOWAN offers Free Shipping on all complete product orders received through dowan.com. And this offer is only valid for ground deliveries within the contiguous 48 status.
Normal delivery time for free shipping to the 48 contiguous U.S. states for in stock items is 3-5 business days. You will receive an email confirmation verifying that your order has been shipped.

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
DOWAN offers Paypal gateway, which is a secure and convenient way to get your beloved products home. We will update new payment ways soon.

Orders and Returns

HOW DO I PLACE AN ORDER?
  1. Check your shopping cart.
    Check over the items listed in your shopping cart. You have the option of adding or deleting the items listed by changing the item quantity and clicking Update. Once all of the items you wish to purchase are listed in your shopping cart, you're ready to begin the checkout process.
  2. Complete order information.
    Complete shipping address and choose payment ways.
  3. Review your order.
    You will now see a display of your order information and your complete cost. Please look over all of the information as this is what will be submitted to, and used by, DOWAN. If you need to alter any of the information, click the Edit link to return to the previous screen. Clicking Place order will submit your order to DOWAN and take you to your Order Receipt page. Your order information is sent using Secure Sockets Layer (SSL).
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
This is optional, and DOWAN is dedicated to offer better customer shopping experiences and it can save a lot of time.
WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
Contact sales@dowanhome.com and will reply you in 12 hours.
WHAT IS DOWAN'S RETURN POLICY?

If you are not happy with your purchase for any reason, simply contact us within thirty (30) days of purchase for a refund or a replacement.

Ceramic products are fragile. Though we have tried out best to ensure their safety and completeness in shipment, there’s still possibility that product will not arrive at your hand in perfect condition. Therefore, we sincerely ask you, after receiving the product, please unpack it and check carefully whether there’s chipped or broken item. In case there is, please feel free to contact DOWAN customer service sales@dowanhome.com with proving picture(s), we will offer you a refund or replacement immediately.


Are You a Dropshipping Site?

Are You a Dropshipping Site?

Definitely not, this is DOWAN's official website. Right now, we use Amazon FBA service, and we are building our independent logistics service. Product prices are different from other marketplace. Most products are even cheaper than those in Amazon store after coupon.

Be assured to buy, we take responsibilities for both pre-sales and after-sales.

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