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If you are not happy with your purchase for any reason, simply contact us within thirty (30) days of purchase for a refund or a replacement.
Ceramic products are fragile. Though we have tried out best to ensure their safety and completeness in shipment, there’s still possibility that product will not arrive at your hand in perfect condition. Therefore, we sincerely ask you, after receiving the product, please unpack it and check carefully whether there’s chipped or broken item. In case there is, please feel free to contact DOWAN customer service firstname.lastname@example.org with proving picture(s), we will offer you a refund or replacement immediately.
Definitely not, this is DOWAN's official website. Right now, we use Amazon FBA service, and we are building our independent logistics service. Product prices are different from other marketplace. Most products are even cheaper than those in Amazon store after coupon.
Be assured to buy, we take responsibilities for both pre-sales and after-sales.