Customer service

Original Quality

LIFESTYLE BRAND WITH HEALTHY CHOICES

Dowan is a Design Studio with its own history and legacy of developing tableware products and R&D in ceramics.

In this section you find more about
• Dowan’s own manufacturing
• Dowan’s product development
• Dowan’s 30 years of experience

Read more about our Quality

Delivery & Return

HOW WE HANDLE YOUR PACKAGE

Dowan aims for the most transparent way for you to receive your goods. But, also how you can return them may that occur.

Read more about our Delivery & Return

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Payment Methods

SECURE PAYMENT METHODS

At present Dowan offers customers:
secure and
reliable
payment options from reputable partners:

• PayPal
• MasterCard
• Visa Card
• American Express Card

Read more about our payment methods

Where To Buy Dowan

FINDING OFFICIAL DOWAN AGENTS

Are you interested in Dowan or you have a special project request where you consider Dowan products?

Here you find the details of our official sales partners and resellers in:

• North America
• Europe and the EU
• Middle East

At present Dowan is available in North American retail only, but we update this page frequently.

Giveaway

Give Aways

JOIN OUR PROGRAM

Dowan has developed over the years various programs.

These can make you eligible to receive:

• Samples
• Give Aways
• Test products
• And other goodies

Read more about how to join our program here

FAQs

FIND ANSWERS

We compiled the most Frequent Asked Questions here.

• Materials & Craftsmanship
• Payments
• DeliveryHow to preserve your products
• How to preserve your products

Read more about all our FAQs

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Customer Service Contact

CANT FIND ANSWER AT OUR FAQ, CONTACT US

After reading our customer services FAQs

You still might have a question.

Read more about how to contact us.

Wishlist

WISHLIST SUGGESTIONS?

You like to make Dowan as part of your wishlist?

Great and thanks.

Here is how it work

Learn how to make a wishlist

wishlist
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Currency

PRICES AND CURRENCY

At present, we only offer prices of the USA and in USD.

From 2021 we shall offer Dowan in Europe and in Euro.

However, if somehow you want to order in your country and have an order above 1000 USD, please contact our sales team for support.

Read about our prices and policies

Dowan Sales Team

OUR OFFICIAL TEAM

At present Dowan has a sales team in:

• Europe
• North America

Read about our Sales Team

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